Providing proper customer service is key to any successful business. Thus, here we roll out a feature that'll help you master customer satisfaction!
Hey Elvys
It's a big one and we know you've been waiting for it!
Time is the most valuable resource we share. Yes, it's a bit of cliché, but at the same time, we all agree. When your business depends on making calls, you want to make every second spent on the phone matter. Thus, here we introduce IVR that will surely help you achieve the above.
Using IVR you can play the welcome message to all of your callers and map each of the keys on the keypad to push different action.
For example, if your customer base is made of two groups: native English speakers and native Spanish speakers, you can play a welcome message that will tell them to press 1 for English and 2 for Spanish. Then, assuming you have different call agents for both cases, you can redirect the call to appropriate agents.
This will help you save time on redirecting callers and putting them on hold.
To learn ins and outs of using IVR head to the article we've published on our Knowledge Base. You'll find there the exact way you can set up your IVR and tweak it so you make the most out of this feature.
We hope every new feature we put out makes your experience using CrazyCall better and helps you work in a more pleasant and efficient way.
If you have any questions regarding the IVR, hit the reply button and tell us what's on your mind or head to our website and contact one of our customer service reps who are ready to help you 24/7 (no joke!).
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